Assistant Venue Manager

Location Dublin City
Discipline: Hospitality
Job type: Full-time
Salary: €40,000 - 43,000
Contact name: Fiona Coyle Lava

Contact email: apps.fiona.coyle@lava.ie
Job ref: LAVA-FC-Gaie2
Published: about 1 month ago

A fantastic opportunity has become available to join one of Dublin's top entertainment venues. Looking for skilled Hospitality professionals who have an Operations background as this is a varied role where no two days are the same.

Duties Include:

  • To assist in the smooth operational running of the building on a day to day basis.
  • Duty Manage: being responsible for the building, Health & Safety and wellbeing of all patrons, staff and visiting companies.
  • To ensure that rosters are prepared by for all departments, ensuring and adequate cover is provided in the most cost-efficient manner and to ensure cost effectiveness with regard to staffing.
  • Maintain and promote the “Customer is King” mentality throughout the building and with all staff old and new.
  • Communicate effectively with all staff, contractors and stakeholders ensuring appropriate information relating to events is distributed and understood
  • Adopt a proactive, hands-on approach in implementing and ensuring best practice and industry standards are met across all operations.
  • Be responsible for front of house events and the management and administration of these.
  • Be responsible for customer communications and administrative tasks relating to this.
  • Work closely with Event Programming and Ticketing in the set up and announcement of upcoming events.
  • Analyse reports and budgets working closely with all departments to create financial settlements for events.
  • Primary liaison for stage door department and security contractors, responsible for rostering and administration.
  • Promote and maintain compliance of the Company’s Health & Safety policies and procedures
  • Assist the General Manager in the accurate completion of all administrative and financial returns for the venue.
  • Induct and Train new members of the team and record and manage training accordingly.
  • Liaise with Promoters and Production companies over a variety of events.
  • Undertake projects within the building.
  • People Management: Leading team members in operations and managing development both individually and as a group

ESSENTIAL SKILLS

  • Third level qualification or equivalent experience
  • 3+ years’ experience in a similar environment managing a team
  • A strong knowledge of HR and workplace practises.
  • Proven Microsoft Office and computer operating skills
  • Financial aptitude; capable of working with budgets, settlements and analysing reports.
  • Strong ability to prioritise and manage both administration and practical elements of a task through to completion.
  • Focused on delivering high levels of customer service.
  • Willingness to work unsociable hours.

DESIREABLE SKILLS

  • Extensive health and safety knowledge, especially of its practical application within the context of both a venue, and live events
  • A resilient, determined, positive collaborative attitude towards your role and your colleagues.
  • Knowledge/Experience of box office and ticketing systems
  • Knowledge and experience in cash handling procedures.
  • Skills in leading, training and developing staff