A fantastic opportunity has become available to join one of Dublin's top entertainment venues. Looking for skilled Hospitality professionals who have an Operations background as this is a varied role where no two days are the same.
Duties Include:
- To assist in the smooth operational running of the building on a day to day basis.
- Duty Manage: being responsible for the building, Health & Safety and wellbeing of all patrons, staff and visiting companies.
- To ensure that rosters are prepared by for all departments, ensuring and adequate cover is provided in the most cost-efficient manner and to ensure cost effectiveness with regard to staffing.
- Maintain and promote the “Customer is King” mentality throughout the building and with all staff old and new.
- Communicate effectively with all staff, contractors and stakeholders ensuring appropriate information relating to events is distributed and understood
- Adopt a proactive, hands-on approach in implementing and ensuring best practice and industry standards are met across all operations.
- Be responsible for front of house events and the management and administration of these.
- Be responsible for customer communications and administrative tasks relating to this.
- Work closely with Event Programming and Ticketing in the set up and announcement of upcoming events.
- Analyse reports and budgets working closely with all departments to create financial settlements for events.
- Primary liaison for stage door department and security contractors, responsible for rostering and administration.
- Promote and maintain compliance of the Company’s Health & Safety policies and procedures
- Assist the General Manager in the accurate completion of all administrative and financial returns for the venue.
- Induct and Train new members of the team and record and manage training accordingly.
- Liaise with Promoters and Production companies over a variety of events.
- Undertake projects within the building.
- People Management: Leading team members in operations and managing development both individually and as a group
ESSENTIAL SKILLS
- Third level qualification or equivalent experience
- 3+ years’ experience in a similar environment managing a team
- A strong knowledge of HR and workplace practises.
- Proven Microsoft Office and computer operating skills
- Financial aptitude; capable of working with budgets, settlements and analysing reports.
- Strong ability to prioritise and manage both administration and practical elements of a task through to completion.
- Focused on delivering high levels of customer service.
- Willingness to work unsociable hours.
DESIREABLE SKILLS
- Extensive health and safety knowledge, especially of its practical application within the context of both a venue, and live events
- A resilient, determined, positive collaborative attitude towards your role and your colleagues.
- Knowledge/Experience of box office and ticketing systems
- Knowledge and experience in cash handling procedures.
- Skills in leading, training and developing staff